Clear rules for cancellations and refunds, so you always know where you stand before you pay.
1. Before you pay
Every package displays its cancellation policy on the booking page. Read it before paying — it is part of your agreement with the agency.
2. Standard tiers
- Flexible: full refund if cancelled 14+ days before departure; 50% refund within 14 days.
- Moderate: full refund 30+ days before departure; 50% refund within 30 days; no refund within 7 days.
- Strict (Hajj): refunds follow Saudi visa and quota rules, which may be non-refundable once processed. These are stated on the package.
3. If the agency cancels
If an agency cancels your booking, you receive a full refund of every amount paid, processed within 10 business days to your original payment method.
4. How refunds are processed
Refunds return to your original payment method within 10 business days of approval. Bank processing may add a few days depending on your provider.
5. Disputes
If you disagree with an agency's refund decision, contact our support team. We review the booking record and mediate fairly, in line with the stated policy.
Questions about this policy?